Remote work has evolved from a tech office perk to a necessity for many organisations. The COVID- 19 pandemic has permanently changed the expectations of how and where people work. Many organisations have already begun to shift to a hybrid or fully remote work model...
Productivity Declined with Work from Home. It doesn’t have to Sep 03, 2021 A recent study [1] by the University of Chicago found that knowledge worker output remained constant with the shift to work from home (WFH). However it required an increase...
Organisations purchase and implement technology or cloud solutions on the assumption they will deliver a benefit. Much energy and effort is expended in getting the solution up and running. In contrast, the steps required to realise the business benefit were...
Customer Success – the secret to achieving a Win-Win for Customer and Supplier We’ve all seen the situation. An organisation invests in expensive infrastructure, applications or cloud services. These remain underutilized and gather dust. This creates a...
What does Salesforce have in common with a newspaper? Success Management of course! The discipline of Customer Success Management is critical for SaaS providers. It is a matter of survival. Without it they would go out of business. What is often overlooked is the...
